I have actually been to the jail where my sister is held before, and I had some thing I wanted to share when I left there. I did not want to make things hard for her, but I was not happy. I was also in a place where I was just not sure that I thought she would be alright. That means that we needed a better way to file a complaint, and I found it at Securus.
The process all started for me when I thought about what I was unhappy about, and then I started talking to my sister about the problems she had. I went on the Securus website to file my first complaint, and I was able to get all the information in without a problem. I sent in the form, and then I was able to reload my account so that I could make video calls to my sister.
Securus gives us a chance to see my sister in the flesh even though she is far away, and they let us file the complaint forms when she brings up things that she has a problem with. I have has a problem with the fact that her educational needs are not being met, and I sent in the form the same day. I know that things are changing because my sister can tell me how things are going when I talk to her on the Securus calls.
We have all been through an ordeal, but the ordeal has been much easier with the help that we get from Securus. I have been pleased to see how the video calls work, and I can file the complaints for my sister for her protection. We can all look out for each other with all the resources that Securus offers us.